All of products can be sized in more than one chart, so when finding your size, please pay attention to which chart you are converting from. Our Southern Sass Collection is it’s own exclusive sizing chart and is titled as such, while the rest of our products are listed in a separate chart. If you have any questions, don’t hesitate to send us a quick message!
How to measure your body?
*This is not your bra size!
*Wear an unpadded bra (your dress will have a built-in bra)
*Relax arms at sides
*Pull tape across the fullest part of the bust
*Find the natural waist
*This is the smallest part of the waist
*Usually about 1 in. above belly button
*Keep tape slightly loose to allow for breathing room
*Find the widest part of the hips
*Usually about 7 in. below natural waist
*Tape should brush across both hipbones
Other Size Conversions
Our Refund Policy
If you are not happy with your items, please notify us within 5 days of receiving the items. At this point, we will email you a label. You can attach it to any box/packaging and return the items. You have 7 business days to send the item back for a full refund once you receive the return label. When dropping off your item, be prepared for paying the return shipping on your package. We understand this can be a major inconvenience and apologize for this. Once the items are received at USPS, we will process the return and refund your balance back within 8-10 business days. If 7 business days have gone by since your purchase or of receiving the label, unfortunately we can’t offer you a refund or exchange, but we can offer you store credit.
To be eligible for a return, your item must be unwashed and in the same condition that you received it, which must also be in the original packaging as well.
While we can refund you for your order, we cannot refund the shipping. We apologize in advance for the inconvenience.
The following items cannot be returned or exchanged: final sale/clearance items, bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and beach blankets).
Damaged and worn items will not be accepted as a return item. For example, if you choose to buy a product from our brand, wear it to a party that night, then want to return it, we cannot accept this return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Any items full price or on promo can be returned to original form of payment, but we do not accept final sale items to be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt of the item. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product with the label attached to your shipping box/packaging. As the buyer, you are responsible for the return shipping for the item. Refunds will take 8-10 business days to process and at times potentially longer. We apologize for any inconvenience.
Here at The Olive Branch Co., we want you to get your packages at a dependable time.
With our new shipping policy effective 01/01/2019, our shipping and pricing of shipping is changing to better our customers experience.
The changes with the policy are being adjusted to fit a new standard to get our customers their packages and items very much sooner than ever before.
Our current policy is as follows through until 12/31/2018, in which the new policy will go into effect:
Processing Time - - Typically 1-2 Business Days
Shipping Time - - 2-3 Days Domestic
Domestic Processing Time - - Typically 1-2 business days (Nonbusiness day order placement can delay)
Domestic Standard Shipping ($4.95)- - Processing Time + 2-3 Business Days
International Processing Time - - Typically 2-3 Business Days (Nonbusiness days order placement can delay)
International Standard Shipping ($12.95) - - Processing Time + 7-15 business days