Frequently Asked Questions With Olive Branch

How Do I Order?

Simply find an item you like, open its page, click on the size from the drop down menu, and click add to cart. Click checkout in the top right corner and fill out the order and payment information!

 

What payment methods do you accept?

We take any form of payment that is more convenient for our customers. While we do take Mastercard, Visa, American Express and Discover, we also understand that some customers want the security of Paypal as well as the convenience of Apple and Google Pay. No additional fees are added to the transactions for any method chosen.

 

Are shipping taxes included with the shipping itself?

Taxes are determinable by state and country. We do not determine the tax rate for the items, it is automatically generated. 

 

What do I do when I ordered an item and still haven't received it?

Don't panic, there are a few things to consider beforehand. During busier times of the year such as back to school and holidays, sometimes the shipping can be delayed. Check your tracking before sending us an email. If you ever feel unsure or have had bad luck in the past, choose our shipping protection at checkout. However, in the event that an item without the shipping protection does go missing or is outside an unrealistic expectancy time, we cannot offer any refund of the item. We understand things do happen, but want our customers to understand that once it is in the mail, it is out of our control. We thank you in advance for understanding.

 

What if an item is damaged or otherwise unwearable when I receive it?

Before leaving location, items are thoroughly checked for tears, loose strings, or any other signs of damage. Upon receiving, it is the customers responsibility to try on the item and also make sure the item is up to their standard. Please see our Return & Exchange Policy for more information. 

 

What if I don't like my order, the item doesn't fit or I want to exchange?

We accept free returns within our Shipping and Return Policy guidelines. Upon receiving your item, you have 14 days to notify us if you want to return the item. At this point, we will email you a free return label. From here, you have 14 days to return the item via USPS. We will receive a notification when the item is received at the USPS location. When the notification is alerted, we will then issue a refund to your payment method.

 

How long will it take to receive my order?

Depending on if the order is domestic or international, the shipping will vary. The processing time for orders is 1-3 business days, sometimes less depending how slow of the season it is when ordering. After the item is fulfilled, you will receive a email with a tracking number. At this point, the item will arrive between 5-7 business days, usually sooner unless during holidays. Please see our Domestic & International Shipping for more details.

 

How do I know what size I wear?

As we carry sizes XS-5XL, these will be the same as wearing a 00-24/26. Our items should be easy to shop, but if you have any problems with figuring your size, please refer to sizing chart with Find My Size.

 

How often do sizes get restocked or do you get new merchandise?

We restock items as it becomes available to us, however, our shoes usually tend to stay on lower inventory due to the demand of them from our customers. We typically release new inventory on Fridays of every week and we do preorders from time to time if we think an item is going sell more so than others so we can focus on offering the products as the customers want them.

 

Where do you receive the products from?

Our products are typically shipped from the United States. Most of our suppliers are located on the west and east coasts, so depending on where the item will be shipped to will determine which location it will be shipped from. All of our products are made with polyester, rayon, cotton, or viscose. No products are made with an animal or other cruelty products.